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Our Policies

​At Holistic Wellness by Irina Lopes, we are committed to ensuring transparency, professionalism, and the best experience for our clients. Below, you’ll find our comprehensive policies, designed to clarify expectations and protect both our clients and our business. By booking or purchasing our services, you agree to the terms outlined in this section.

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1. General Policy

Holistic Wellness by Irina Lopes provides professional services in nutrition coaching, fitness coaching, massage therapy, and wellness programs tailored to individual needs. By booking or purchasing any service, clients agree to adhere to the terms outlined in this policy.

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2. Registration and Insurance

  • Holistic Wellness by Irina Lopes is a fully registered business under Companies House.

  • The Company is insured for all services provided, ensuring client safety and peace of mind. Proof of registration and insurance is available upon request.

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3. Services Offered

  • Nutrition Coaching: Personalised meal plans, consultations, and guidance for achieving nutrition-related goals.

  • Fitness Coaching: Tailored workout programs designed to help clients achieve their fitness objectives.

  • Massage Therapy: Professional therapeutic and relaxation massage services, including sports massage, deep tissue, and cupping therapy.

  • Comprehensive Wellness Packages: Holistic programs combining fitness, nutrition, and coaching to deliver transformative results.

 

4. Payments

  • Upfront Payment: All services must be paid for upfront before the commencement of the program or session.

  • Accepted Methods: Payments can be made via  bank transfer, PayPal, etc.

  • Non-Refundable Fees: Consultation fees are non-refundable as they cover the time and resources used to create personalized plans.

 

5. Cancellations and Rescheduling

  • 48-Hour Notice Required: Clients must provide at least 48 hours’ notice to cancel or reschedule an appointment.

  • Late Cancellations/No-Shows: Late cancellations or no-shows will result in the forfeiture of the session without a refund.

  • Rescheduling Policy: Sessions can be rescheduled with 48 hours’ notice, subject to availability and within the program period.

 

6. Refund Policy

  • Refunds are not available for services already rendered or partially completed packages.

  • Exceptions may be made in cases of verified medical emergencies at the discretion of the Company.

 

7. Liability and Health Disclaimer

  • Clients must disclose all relevant health information, including injuries, illnesses, allergies, or medications, before starting any service.

  • The Company is not liable for injuries, health issues, or adverse reactions resulting from undisclosed conditions or improper use of provided plans.

  • Massage therapy and fitness coaching are not substitutes for medical treatment. Clients are advised to consult a healthcare provider before starting any program.

 

8. Client Commitment

  • Clients are responsible for following the instructions and plans provided.

  • Success depends on the client’s active participation, commitment, and communication throughout the program.

 

9. Confidentiality

  • All client information, including personal and health data, is kept confidential and used solely for creating personalized plans and providing services.

  • Information will not be shared with third parties without the client’s consent, except when required by law.

 

10. Intellectual Property

  • All materials provided (e.g., meal plans, workout routines, wellness guides) are the intellectual property of Holistic Wellness by Irina Lopes.

  • Clients may not copy, share, or resell these materials without prior written permission.

 

11. Massage Therapy Policies

  • Pre-Session Requirements: Clients must not consume alcohol within 24 hours prior to a massage session.

  • Contraindications: Massage services will not be provided to clients under the influence of alcohol or drugs, or in cases where health contraindications are evident.

  • Session Safety: The Company reserves the right to end a session if unsafe or inappropriate behavior occurs.

 

12. Termination of Services

  • The Company reserves the right to terminate services in cases of inappropriate behavior, non-compliance with program guidelines, or failure to disclose health risks.

  • Refunds will not be issued for services terminated due to client misconduct.

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13. Changes to Policy

  • The Company reserves the right to update or modify this policy at any time. Clients will be notified of significant changes, and the latest version will always be available on the Company’s website.

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14. Contact Information

For any questions, concerns, or to request proof of registration and insurance, please contact:

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